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Privacy Policy

Privacy Policy – Venue Linker

Venue Linker (“we”, “our”, “us”) is a CRM and event management platform designed to connect venues, vendors, and event professionals. Our platform enables users to discover, book, and rebook vendors while managing event workflows, communications, and relationships in one place.

We are committed to protecting your privacy and handling your data responsibly.

  1. Information We Collect

We collect different types of information depending on how you use Venue Linker.

  1. Account Information

    • Name
    • Email address
    • Phone number
    • Company or business name
    • Login credentials

  2. Business & Vendor Data

    • Venue profiles
    • Vendor listings and services
    • Pricing, availability, and booking details
    • Client and customer information managed by users

  3. Event & CRM Data

    • Event details (dates, locations, requirements)
    • Booking and rebooking history
    • Communication logs between users
    • Notes, preferences, and relationship data

  4. AI-Generated & Interaction Data

    • Inputs provided to AI features
    • Recommendations, suggestions, and outputs generated by the system
    • Usage patterns to improve AI performance

  5. Technical & Usage Data

    • IP address
    • Device and browser information
    • Platform activity and usage behaviour

  1. How We Use Your Information

    2. We use your data to:

    • Operate the Venue Linker platform
    • Enable users to connect, book, and rebook vendors
    • Manage CRM workflows and client relationships
    • Power AI-assisted event planning and recommendations
    • Improve search, matching, and user experience
    • Process transactions and bookings
    • Send notifications and service updates
    • Ensure platform security and prevent misuse

  2. AI Features & Data Usage

    3. Venue Linker includes AI-powered features to assist with event planning, vendor recommendations, and workflow automation.

    • AI uses relevant platform data to generate suggestions
    • AI outputs are based on patterns and inputs, and may not always be fully accurate
    • Users should review AI-generated content before making decisions

    We continuously improve AI features while maintaining data privacy and security.

  3. Data Sharing

    4. We do not sell your personal data.

    We may share data in the following cases:

    • Between users of the platform (e.g., venues, vendors, and event managers for booking purposes)
    • With trusted third-party service providers (payments, messaging, hosting)
    • With legal authorities if required by law

    All partners are expected to handle data securely and in line with applicable regulations.

  4. Multi-Tenant SaaS & CRM Responsibility

    5. Venue Linker operates as a multi-tenant CRM platform.

    • Each business (venue, vendor, or event company) manages its own data
    • Client data is logically separated within the platform
    • We act as a data processor, while our users act as data controllers for their customer data

  5. Data Storage & Security

    6. We use secure cloud infrastructure to store and process data.

    We implement:

    • Access control and authentication systems
    • Data encryption where applicable
    • Monitoring and backup systems

    While we take strong precautions, no system can guarantee complete security.

  6. Data Retention

    7. We retain data for as long as necessary to:

    • Provide our services
    • Support bookings, CRM operations, and user accounts
    • Meet legal and compliance requirements

    Users may request deletion of their data where applicable.

  7. Your Rights

    8. Depending on your location, you may have the right to:

    • Access your personal data
    • Update or correct information
    • Request deletion of your data
    • Object to or restrict processing
    • Request data portability

    To make a request, contact:[email protected]

  8. Cookies & Tracking

    9. We use cookies and similar technologies to:

    • Improve platform performance
    • Understand user behaviour
    • Enhance user experience

    You can control cookies through your browser settings.

  9. Third-Party Services

    10. Venue Linker integrates with third-party services such as:

    • Payment providers
    • Messaging platforms (SMS, email, WhatsApp)
    • Media and streaming tools

    These providers operate under their own privacy policies.

  10. Children’s Privacy

    11. Venue Linker is intended for business use and is not designed for children. We do not knowingly collect data from individuals under the applicable legal age.

  11. Changes to This Policy

    12. We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

  12. Contact Us

    13. If you have any questions about this Privacy Policy:

    Venue Linker
    Email: [email protected]